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Short-term insurance delivers mixed customer experience results, CE Index shows
The short-term insurance industry recorded a Customer Experience (CE) Index score of 69.5 in 2025, placing it behind banking (73.0) and life insurance (74.1), but slightly ahead of medical schemes (68.8), according to the 2025 CE Index for the Short-Term Insurance Industry. The results, compiled by Professor Adré Schreuder, Head of the Industry Chair in Customer Experience at the University of Pretoria (UP), are based on a national sample of 6,384 consumers across product a


Heidrick & Struggles appoints Thabiso Legoete to lead Johannesburg office
New leadership to drive next phase of growth in South Africa and Africa, leveraging firm’s global capabilities and insights. Leadership advisory services are increasingly key to organisations as they face significant technological and geopolitical disruptions. Agility, rather than experience alone, is becoming the defining leadership capability, says Legoete. Heidrick & Struggles International, Inc, a premier provider of global leadership advisory and on-demand talent solut


‘New year, new me’ done right: how to spot crash diets before they cause harm
15 January 2026: January is often seen as a time to reset health goals, but it is also when crash diets and fads flood social feeds and friends and family share well-meaning advice without proper medical backing. Dr Tommie Smook, Medical and Holistic Wellness Expert at Dr Smook and Partners, managed by RxME, cautions that sustainable weight loss and wellness are not built through deprivation or harmful quick-fix solutions. “A meaningful reset starts with understanding your


Record matric passes intensify pressure on South Africa’s post-school system
14 January 2026: As the Class of 2025 celebrates its matric results, South Africa is again facing a problem that has little to do with learner performance and everything to do with system capacity, warn education experts. In 2025, over 900,000 learners wrote the National Senior Certificate examinations. With a national pass rate of 88%, more than 656,000 learners successfully passed – one of the largest cohorts of successful candidates the country has produced. But while


The search is on for Mrs South Africa’s next formidable queen
Mrs South Africa, powered by iME, has declared 2026 the year of the formidable woman, with entries for this year’s pageant season now open and applications from married women across the country already pouring in. The past three queens embody that formidable spirit. Tshego Gaelae made history as the first Black woman to be crowned Mrs World, Erin-Jane Miller emerged as a powerful force for change in the lives of women and vulnerable children, and Verushka Singh, crowned in


Bursaries breathe new life into Bethany House matriculants’ dreams
January 2026: Two of the happiest moments of matriculants’ school careers are the day they receive favourable matric results, and the day they are accepted into the tertiary institution of their choice. But for many, one of the hardest is realising that attending may not be possible due to financial challenges. For Andrew Stoltz and Jandre de Lange, residents at the Bethany House Trust children’s home in Krugersdorp, that dream is still alive today thanks to the Academic Inst

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